Contact Us
We're here to help with any questions about BrightEras.
Instant AI Support
Get immediate help with account issues, password resets, billing questions, and more. Our AI support agent can look up your account and resolve most issues on the spot.
Available 24/7 -- no login required
Email Support
Prefer email? Our team reviews all inquiries and aims to respond within 1-2 business days.
support@brighteras.comCommon Inquiry Categories
Account & Billing
Account setup, password resets, subscription management, and billing questions.
Assessment Help
Questions about assessments, results interpretation, or technical issues during the assessment process.
Privacy & Data
Data deletion requests, privacy concerns, COPPA inquiries, and parental rights.
Email privacy teamFeedback & Suggestions
Feature requests, improvement ideas, and general feedback about the platform.
Send feedbackResponse Times
AI supportInstant (24/7)
General inquiries1-2 business days
Technical supportWithin 24 hours
Privacy requestsWithin 48 hours
Data deletionCompleted within 30 days